Refund & Cancellation Policy

1. Digital Products & Free Trial

All our plans give instant online access to mock tests, question banks and study material. Nothing is shipped physically.

Every registered user gets free starter tests and a free trial period without giving any payment details. Please use them to check the content and the app before buying a paid plan.

2. Cancellation Policy

• No auto-renewal: every plan is a one-time purchase for a fixed period (for example 90 days or 1 year). We never debit your account again, so there is nothing to cancel to stop future charges. The plan simply expires at the end of its period.
• Cancelling a purchase made by mistake: you can cancel within 24 hours of payment, provided you have not opened or attempted any premium test or material under that plan. You will receive a full refund.
• After content has been used: once premium content has been opened or attempted, the plan cannot be cancelled for a refund, except in the cases listed in section 3.

3. When You Get a Refund

• Duplicate charge: if you were charged more than once for the same plan because of a technical error or network timeout, the extra charge is refunded in full.
• Paid but not activated: if your account was debited but the plan did not activate, and we cannot activate it within 24 hours of your report, you get a 100% refund.
• Cancelled within 24 hours, unused: as described in section 2, a full refund.
• Service failure on our side: if the paid content stays unavailable for more than 48 consecutive hours because of a fault on our side, you may choose a full refund or an extension of your plan.

Not refundable:

• A change of mind after premium content has been opened or attempted.
• Unused or partly used time on a plan.
• Problems caused by your own device or internet connection.
• Accounts suspended for breaking our Terms & Conditions.

4. How to Ask for a Refund

• Email mail@athlaaya.com within 7 days of the payment. Include your registered mobile number or email, the plan name, the payment ID (shown in your payment confirmation, starting with pay_) and the reason for the request.
• We acknowledge every request within 24 hours and give a decision within 2 business days.

5. Refund Timeline & Method

• Approved refunds are made through our payment gateway (Razorpay) to the original payment method: the same bank account, UPI ID, card or wallet. We do not refund in cash or to a different account.
• The money reaches your account within 5 to 7 working days after approval. The exact time depends on your bank.
• When a refund is processed, the related plan is deactivated.